frequently asked questions

We’ve put together a list of answers to previously asked questions as well as potential ones that you might have. 

If you have additional questions, feel free to contact us and we will be glad to answer your queries. 

Why are some people unable to understand my accent when I speak?

It is common for non-native speakers to have an accent as we tend to speak English similarly to the way we do in our own mother tongue, particularly in our intonation patterns and pronounciation of phonemic sounds. Those unfamiliar with your accent, however, may find it difficult to understand what you are saying which is why speaking in a universally-understood manner is important to avoid miscommunication. With consistent practice to develop correct speech patterns, you will be able to neutralise your accent so that others can understand you better!

I sound dull and monotonous when I speak. Can I change this?

Yes you can. Much like learning a new musical instrument, it is possible for us to learn the art of using our voice to speak with melody and rhythm. Our Speech Training Masterclass can help you eliminate poor speech habits and develop techniques to add colour into your daily speech. We'll coach you on methods to develop a dynamic voice and inject expression and style into the way you speak.

I tend to mumble when I speak and often have to repeat myself to others. How can I overcome this?

Many of us 'swallow' certain sounds and lack clarity in our speech due to improper articulation techniques. It is important for us to understand how to employ our articulators to produce crisp, clear and distinct speech sounds. Just like stretching your muscles before an exercise, regularly warming up your in-built articulators can significantly improve your speech clarity.

I get nervous when I speak in front of a large audience. Can I overcome this?

Yes you can. We strongly believe that public speaking is a learnable skill and that the greatest speakers around the world were not born, they were made. Our Speak To Empower Programme is designed to train individuals on visualisation techniques to build stage confidence and transform into engaging and dynamic speakers. We coach individuals on techniques to understand the psyche of an audience and introduce proven strategies to captivate, inspire and empower listeners.

I am required to regularly present or a deliver a speech at my workplace but struggle with planning and delivery. Can you help?

Yes, we coach our clients to deliver successful presentations and speeches that leave a lasting impression on their audiences. Our Speak To Empower Programme covers key public speaking and presentation elements such as outlining well-crafted speeches, curating powerful content to evoke audience emotions, mastering effective rehearsing techniques and enhancing delivery impact with non-verbal communication skills.

I am a non-native English speaker interested in learning the language but am unsure where to start. What should I do?

You may consider signing up for our private English Language classes that are suitable for all levels of learners (beginner, intermediate and advanced). We offer General, Business and Conversational English classes for individuals who want to improve their language skills and fluency. The right class for you depends on your current proficiency and requirements for learning the language. Find out more about our English Language classes here.

I am interested in one of your courses but am unable to attend a full day workshop. What can I do?

We offer one-to-one coaching sessions tailored to your learning needs and requirements. Book a Free 15-Minute Discovery Call with us to find out more.

What are the payment options for your training programmes?

We accept payment via internet banking, PayNow and PayPal before the commencement of a training programme. You can refer to the payment instructions on the electronic invoice sent to you upon registration.

What is your cancellation policy?

Any cancellation of registration must be in writing to Our course cancellation charges apply as follows: - More than 7 working days before course commencement: 50% of course fees - Between 1 to 7 working days before course commencement: 100% of course fees Upon successful registration of our public workshops, no postponement is allowed but you may transfer your seat to another person. If so, kindly inform us in writing at least 3 working days before. Payment is non-refundable for our private coaching sessions.